Munich, Bayern
Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Website
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This company advertises under a german webdomain neu-laptop-akku.de to sell original Dell power supplies.The site is a perfect imitation of legally correct german website, only the Impressum required by law is missing.

At the time of ordering I did however not notice that. When you place the order there is no indication whatsoever that the item is shipped from china and will go through german customs.

When it arrived in germany the customs authorities opened the package to find out that it is a fake, sanned the item (see picture) and advised to return it directly.Since over 2 months no response from seller to refund (€82).

This reviewer shared experience about "most of the above together" and wants this business to issue a full refund as the author lost $85. The author is overall dissatisfied with Neu Laptop Akku and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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